Frequently Asked Questions
How long can I rent your apartments for?
We have two types of lettings:
Short lets which are from three to 90 days and long lets which are for any length of time beyond this.
What is the booking procedure?
Booking with us is quick and easy. You can make a reservation in any of the following ways:
- Book online using our secure booking engine.
- Call our Reservations Team on +44 (0) 207 052 9210, and we will be happy to assist you with your booking.
- Complete the enquiry form on our Contact & Reservations page, and a member of our Reservations Team will respond as soon as possible.
- Email our Reservations Team at reservations@queensgatecourt.co.ukwith your booking request.
- Contact us via WhatsApp on +44 (0) 7446 197265for booking enquiries and assistance.
To guarantee your reservation, we require a valid credit card at the time of booking. Your card is used solely to secure your reservation and will only be charged in the event of a late cancellation or a no-show, in accordance with our cancellation policy.
If you choose a non-refundable rate, the full cost of your stay will be charged at the time the booking is made.
What time is check-in and check-out?
Check-in is from 3 pm, and check-out is at 11 am.
Will my credit card be charged at the time of booking?
We accept payments by Cash, Credit or Debit cards and Bank Transfer.
How do I pay for my apartment?
You will pre-pay in full the previously agreed rate when you arrive at the apartment.
Do you accept credit cards?
American Express, Mastercard, Switch/Maestro, Visa, UnionPay.
Do you require a security deposit?
At check-in, we require a security deposit, usually an authorisation on the guest’s credit card. This authorisation will be cancelled following settlement of any outstanding balance on your bill at check-out, and after an inventory has been completed.
An authorisation is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is automatically cancelled. The following charges will apply:
Studio and One bedroom apartment – £ 300.00
Two bedrooms – £500.00
Three bedrooms – £1000.00
Cancellation Policy
Please read our Terms & Conditions
Reception Service
A Reception service is available 24 hours.
Smoking
All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.
Will my credit card be charged at the time of booking?
Your card is not charged, it is used simply to guarantee the booking. Please see our Cancellation Policy below.
How do I pay for my apartment?
You will pre-pay in full the previously agreed rate when you arrive at the apartment. (See summer period)
Do you accept credit cards?
All major credit cards are accepted. Credit card fees apply.
Do you require a security deposit?
On arrival your credit or debit card will be pre-authorised a sum equal to £300 for a studio apartment, £500 for a one bedroom apartment, £800 for a two bedroom apartment and £1,000 for a three bedroom apartment. This is to cover any incidental breakages or damages that may occur during occupation. This will be fully refunded upon check-out if no incidental expenses have been incurred.
Cancellation Policy
Notification of cancellation is required 14 days prior to arrival. For bookings cancelled fewer than 14 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-let.
Once you have checked in you must give 14 days’ notice in case of a reduction on your stay or the same policy will apply.
***Please note that 1 week is non-refundable.
Concierge Service
A full concierge service is available.
Smoking
All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.